Informationen
TERMS OF PAYMENT
(1) All prices quoted on the website of the Supplier are exclusive of the applicable statutory VAT. Duties and similar charges shall be borne by the Customer. The Customer can make payment in advance or after receiving an invoice.
(2) The Customer may change the payment method stored in his or her user account at any time.
(3) Unless otherwise specified, a delivery agreed to be paid for by invoice shall be due for payment within 30 days after receipt of the invoice by the Customer (except for a different period expressly stated in the invoice). In the event of a delay, the Supplier shall be required to pay default interest at a rate of nine (9) percentage points per annum above the basic rate of interest.
(4) The Customer’s obligation to pay default interest shall not exclude the Supplier from claiming further default damages.
SHIPPING CONDITIONS
| Germany | 1-2 days | €8 net (free from €150) |
|---|---|---|
| Austria | 1-2 days | €20 net |
| Switzerland | 3-5 days | €35 net |
| All other countries | 3-5 days | See individual offer |
TIME PERIODS FOR DISPATCH OF GOODS, SALE, PARTIAL DELIVERIS
(1) All time periods for the dispatch of the goods that are indicated by us at the time of the order or otherwise agreed upon by us shall commence, (a) when delivery is agreed against payment in advance: on the day of receipt of the full purchase price (including VAT and delivery charges) or (b) if payment by cash on delivery or by invoice is agreed: on the day of conclusion of the contract. The date of delivery of the goods by us to the carrier shall determine if we are compliant with the dispatch date.
(2) The time periods specified by us for the dispatch of the goods shall always only be approximate and may therefore be exceeded by up to 10 working days. This shall not apply if a fixed dispatch date has been agreed. If no time period or date for dispatch is specified or otherwise agreed, dispatch within 10 working days shall be deemed agreed. This delivery time shall not apply to deliveries to Customers based abroad; for them, the delivery times shall be communicated separately by email.
(3) In the event that there are goods that have been indicated on the order form as ‘out of stock’ and our supplier does not deliver them to us in time, the relevant dispatch time period shall be extended until delivery by our supplier plus a period of three working days, provided that:
We are not responsible for the delay in delivery by our supplier, and
We reordered the goods in good time before the purchase contract was concluded, such that timely delivery could be expected under normal circumstances.
If the goods are not deliverable in time for reasons not of our fault or in spite of timely reordering, we shall be entitled to withdraw from the purchase contract. We shall immediately notify the Customer of the unavailability of the goods and, in the event of a cancellation, we shall immediately refund the payments made to us.
(4) If the Customer has purchased multiple separately usable products in one order, we may also send them in multiple separate deliveries, with us bearing the additional delivery charges incurred as a result. However, if one of the ordered products is marked as out of stock in the online shop and the Customer declares his or her wish for advance delivery of the products in stock, he or she shall bear the additional delivery charges incurred as a result. The statutory rights of the Customer with regard to timely and proper delivery shall not be limited by this.
(5) If no specimens of the product selected by the Customer are available at the time of the order, the Supplier shall inform the Customer without delay in the order confirmation. If the product is permanently unavailable, the Supplier shall refrain from issuing a declaration of acceptance. A contract shall not be concluded in this case.
(6) If the product specified by the Customer in the order is only temporarily unavailable, the Supplier shall also inform the Customer without delay in the order confirmation.
DISPATCH METHOD AND DURATION, INSURANCE AND PASSING OF RISK
(1) Unless expressly agreed otherwise, we shall determine the appropriate dispatch method and the carrier at our reasonable discretion.
(2) If the goods are sent in accordance with the agreements made with the Customers, without us having agreed to additional installation or assembly work or the like, we shall only be liable for the timely and proper delivery of the goods to the carrier and shall not be liable for delays caused by the carrier. Any delivery time specified by us (the period between the handover by us to the carrier and the delivery to the Customer) shall therefore be non-binding.
(3) The risk of accidental destruction, damage or loss of the delivered goods shall pass to the Customer upon delivery of the goods to the Customer insofar as we owe only their dispatch (paragraph 2).
(4) We shall insure the goods against the usual transport risks at our expense.
(5) Any delivery charges incurred shall be listed in the product description and be marked separately by us on the invoice. Delivery charges shall be borne by the Customer. With an order value of €150 or more, the Supplier shall deliver to the Customer free of charge.
(6) The goods shall be dispatched by post ex works.